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MagicBreaks Reviews

We take your feedback seriously, your experience is very important to us.

 

We use Feefo, the independent business review experts to collate your feedback. All reviews and opinions are publicly displayed and used to calculate our customer service score which is based on the percentage of positive reviews we receive.

 

We are delighted to have been awarded the Platinum Trusted Service Award by Feefo for consistently achieving a score of 95% or higher three years in a row!

What are people saying about MagicBreaks

Click Here to Enquire About Your Next Magical Holiday
Average Customer Rating: 4.9/5
Independent Service Rating based on 242 verified reviews
Read all reviews
Independent Service Rating based on 242 verified reviews
Customer rating:
"Great service I found Simon to be of get help"
Thank you for your kind review! Simon will be happy to read this!
Customer rating:
"First class service from a rep who clearly new all about Disneyland Paris, made me feel confident about my booking."
Thank you for your kind words! We're always here if you need anything else.
Customer rating:
"Excellent service everything sorted with no issues.
Operator was great in making the changes I requested"
Thank you for your great review! We're thrilled you're happy with our service!
Customer rating:
"My review is about Lisa websdale who answered my query on behalf of magic breaks and she was superb from start to finish . Her customer care was outstanding . Thankyou for making this such a pleasant exciting booking"
Thank you for your lovely review! We're delighted Lisa could provide such great support. We hope you have a magical time!
Customer rating:
"Great service"
Thank you for your 5-star review!
Customer rating:
"Brilliant service from everyone always it’s always so easy to book a holiday with magic breaks no stress or hassle"
Thank so you much for your kind words! We look forward to booking your next magical break!
Customer rating:
"Member of staff who helped me (Leah) was fantastic and am super grateful for her help! Saves Christmas!"
Thank you for your lovely feedback! We're delighted that you're happy with Leah's service!
Customer rating:
"They were fantastic from beginning to end- especially amazing when Eurostar cancelled our booked train!
Leah reassured me that they would sort it and then Figen called me up to discuss new plans which included a train journey the day before I had planned to travel and an extra night in a hotel..."
Thank you for your kind words! We're so pleased to hear that Leah and Figen were able to turn things around smoothly and ensure your trip went ahead as planned! We look forward to booking your next magical break!
Customer rating:
"This will be our 3rd time with magic breaks and we return because we get what we are looking for which is a professional team and a great break, thank you"
Thank you for your wonderful feedback! We truly appreciate your loyalty and look forward to helping you plan your next magical break!
Customer rating:
"Lisa was great!
Thanks so much. First time we have booked through magic breaks. (Was recommended by a friend)
Very personal and great to talk things through with someone before booking."
Thank you so much for your kind review! Lisa will be thrilled to read this!
Customer rating:
"Fantastic service from Emma! Made booking our disney trip simple and straight forward!
Quoted me a few times as i didnt have the full deposit for the entire package and was able to book part of my package straight away!
Definitely recommend and cant wait to recieve our frozen disney..."
Thank you for your kind words! We're so pleased Emma made your booking experience easy and hope you have a magical time!
Customer rating:
"I thought the service and advice from Leah at MagicBreaks was excellent.
She really had the customers hat on and provided not only answers to our questions, but gave some insights that we hadn't thought of.

The deposit payment process was seamless, as was a further payment I made..."
Thank you for your great feedback! We're pleased to hear that Leah was able to provide you a great booking experience. We look forward to booking your next magical break!
Customer rating:
"Emma talked us through the whole process and booked it for us , she was very friendly and helpful and said we could call her with any further questions! Would definitely use magic breaks again!"
Thank you for your kind words! Emma will be thrilled to read this!
Customer rating:
"I emailed with Emma Sorenson and she was so helpful and kind and had my holiday booked over email in less than half an hour.
No fuss, just straight forward and simple.
Thankyou emma"
Thank you for your kind words! Emma will be thrilled to read this!
Customer rating:
"Leah has been dealing with our booking. So far couldn’t be more helpful and always answering my questions."
Thank you for your kind words. Leah will be happy to read this!
Customer rating:
"Prompt reply’s to any questions. Friendly staff. And easy to book."
Thank you for your valuable feedback!
Customer rating:
"Amy the lady on the phone who looked after us did everything that we asked in a quick and efficient manner. She made it easy to book and was their to help and advise us on the questions we had. This is the second time I have used MagicBreaks and I am sure it won't be the last :-)"
Thank you for your great feedback! We're delighted Amy could make everything so easy, and we truly value your continued trust in MagicBreaks!
Customer rating:
"Fantastic people Fantastic service I've been booking with magic breaks for sometime wouldn't go with anyone else so friendly helpful any problems it's sorted in no time I've booked again with amy whom is more of a really great friend rather than a booking agent got holiday sorted for sept..."
Thank you for your kind words! We truly value your loyalty and are delighted Amy has made your holidays so special! We hope you have a magical time!
Customer rating:
"We have used Magic Breaks before and the service has just got better. I contacted Amy in January with our specification and she had the quote for us at 6am in the morning as soon as the dates were released!
Couldn't recommend them enough."
Thank you for your kind words! Amy will be thrilled to read this!
Customer rating:
"👍 great first time booking myself made me feel at ease"
Thank you for your great feedback! We're so pleased your first booking experience went smoothly!
Customer rating:
"Top service from Magicbreaks during the recent release of the Summer ‘26 season for Disneyland Paris. Lisa took my detailed holiday requirements and itinerary ahead of the release, and was ready with a personalised quote at 4am (!) on the day the dates were released. I must commend the preparation..."
Thank you so much for your kind words! We're delighted to hear Lisa provided you with such a personalised service, she is a valued member of the team. We appreciate your loyalty and look forward to helping you book many more magical breaks!
Customer rating:
"Fast,friendly and efficient"
Thank you for your 5 star review!
Customer rating:
"Always excellent I deal with Lisa who is so helpful."
Thank you for your kind words, Lisa will be thrilled to read this!
Customer rating:
"Fab service I received from Emma S. she was very helpful when I asked her a million questions!"
Thank you for your kind words! Emma will be thrilled to read this!
Customer rating:
"Friendly people and very helpful. Found just what I wanted and hassle free

Would highly recommend"
Thank you for your great review! We really appreciate your kind words and glad everything went smoothly!
Customer rating:
"Very good service from Leal Alford, she help me book our holiday to Disney land."
Thank you so much for your kind review! We're glad that you are happy with Leah's service!
Customer rating:
"We knew what we wanted for our family break. Staff were able to sort the break with departures on the shuttle to meet our needs. Efficiently organised and delivered."
Thank you for your great review! We're glad you have had a smooth booking experience!
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